{"id":215,"date":"2026-02-25T10:10:22","date_gmt":"2026-02-25T10:10:22","guid":{"rendered":"https:\/\/easyfind.it\/frequently-asked-questions\/"},"modified":"2026-03-30T10:15:27","modified_gmt":"2026-03-30T10:15:27","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/easyfind.it\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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1. I filed a lost property report on your website. If I have already reported it, do I still need to go to the lost and found office to confirm it? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can use the easyfind.it<\/a> lost and found platform. Submit a lost property report, which will be made available to all Italian lost and found offices participating in Nova Find. This will significantly increase your chances of finding the lost item. After submitting the
report, you will also receive confirmation of registration in the system. This confirmation can be printed and includes the unique reference number with which your report is stored in the database. Submitting a lost property report on the Nova Find platform is free. <\/p>

Please note: losing certain items, such as an ID card or passport, requires additional steps beyond registering a lost property report on this platform, which is accessible to lost and found offices.
The holder of an identity document must immediately report its loss to local law enforcement. The loss of an identity document (theft, loss, or complete destruction) renders it void. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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2. I have filed a lost property report and a potentially matching case was flagged on the confirmation page. What should I do now? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The easyfind.it<\/a> lost and found platform. Registered lost property reports are made available to Italian lost and found offices participating in Nova Find, significantly increasing the chances of finding the lost item. <\/p>

Once the lost property report is completed, it will be matched against items found at participating lost and found offices. If items are found that might match yours, the possible results will be displayed in a list directly on the confirmation page. You can then open the “Details” section for each item and contact the relevant lost and found office directly, quoting the reference number provided. The lost and found office will then contact you directly to discuss the next steps. <\/p>

If no matching item is displayed, it does not mean you will not find your lost item. It may simply not have been handed in to a lost and found office yet or has not yet been registered. Since your lost property report remains stored on the central Oggetti Smarriti Italia platform, it is constantly taken into account when comparing found and handed-in items with registered lost property reports. If your item is subsequently handed in to a participating lost and found office, it will be matched against your previously registered lost property report during the
registration process. The lost and found office will then contact you directly using the contact details provided to discuss the next steps. <\/p>

If you entered a password when submitting the report, you will receive a confirmation email with a link at the end of the process, which you can use to reopen the report at any time.
In the lost property report, select “Save and view found items” to compare your report with items reported to lost and found offices. No need to re-enter information or create a new lost property report. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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3. I submitted a lost property report, but no match was found on the summary page. Will this help me find my... lost item? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The easyfind.it<\/a> platform, used for the Italian lost and found service. Registered lost property reports are made available to Italian lost and found offices participating in Nova Find, significantly increasing the chances of finding the lost item. <\/p>


Once the lost property report is filled out, it will be matched with found items and delivered to participating lost and found offices.<\/p>

If no matching result is displayed, it simply means that the lost item was not yet in the central database at the time of the report. It may not have been handed in to a lost and found office yet or has not been entered into the database. Often, lost items are only brought to the lost and found office by the finder at a later time. However, since the lost property report remains stored in the central Oggetti Smarriti Italia platform, it is constantly taken into account when comparing found items and registered
lost property reports. If the found item is subsequently handed in to a participating lost and found office, the office will match it with the previously submitted lost property report during the registration process. The lost and found office will then contact you directly using the contact details provided to discuss the next steps. <\/p>

If you entered a password when submitting the report, you will receive a confirmation email with a link at the end of the process, which you can use to reopen the report at any time. In the lost property report, select “Save and view found items” to compare your
report with items reported to lost and found offices. No need to re-enter information or create a new lost property report. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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4. I submitted a report and would like to add or change some information. What should I do? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you entered a password when submitting the lost property report, you will receive a confirmation email at the end of the process. This email contains a personal link that allows you to modify, add to, or cancel the lost property report at any time. Access your report via the link provided and add the required information (e.g., IMEI number, key number, photo) or modify the information as needed. <\/p>

Once saved, the updated data of your lost item report will be immediately available to all participating lost and found offices throughout Switzerland. Providing up-to-date and accurate information about the lost item will, of course, increase your chances of finding it. <\/p>

If you did not enter a password when submitting the report, unfortunately it cannot be modified later. If necessary, simply create a new report. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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5. I have already filed a lost property report. Can you tell me if the item I am looking for has been found? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We simply represent easyfind.it<\/a>, <\/span>the Italian lost and found platform. It is a lost and found service, but not a specific office. Therefore, we unfortunately do not have information on whether and when the lost item was found and handed in to a lost and found office. <\/p>

Lost property reports registered on this central platform are made available to Italian lost and found offices participating in Nova Find, significantly increasing the chances of finding the lost item.<\/p>

If a matching item is handed in to the lost and found office, the office can compare the data with the previously submitted lost property report and will contact you directly using the contact information provided.<\/p>

If you entered a password when submitting the lost property report, you will receive a confirmation email at the end of the process. This email contains a personal link that allows you to reopen the report at any time. In the report, select “Save and view found items” to compare your report with items reported to lost and found offices. If you find a potentially matching item, you can contact the lost and found office directly, quoting the reference number provided. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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6. I reported a lost item, but I have since found it. Could you cancel the report? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you entered a password when submitting the lost property report, you will receive a confirmation email at the end of the process. This email contains a personal link that allows you to modify, add to, or even cancel the lost property report at any time. Access your report via the link provided and select “Cancel lost property report”. This will remove the report from the central online database, making it inaccessible to participating lost and found offices. <\/p>

If you did not enter a password or have deleted your personal link, you cannot cancel the lost property report before it expires. However, if no matching item is handed in to a lost and found office, the report will automatically expire after a certain period and will no longer be accessible to participating lost and found offices. In this case, you usually do not need to do anything. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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7. I submitted a report and received a personal link to process\/cancel it. Unfortunately, I forgot the password to access the report. Could you please resend it or reset it? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The passwords you enter are encrypted and stored in our system. Therefore, we are unfortunately unable to view or send them to you. We also cannot reset your password, as data protection regulations prevent us from adequately protecting your data by
resetting passwords exclusively via email. <\/p>

However, every registered report expires automatically after a certain period and thus becomes obsolete on its own.<\/p>

If necessary, simply create a new lost property report with the correct details of the lost item or your updated contact information.
Alternatively, you can contact the lost and found office of your municipality directly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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8. I was contacted by the lost and found office and asked to provide some additional information. \/ I was contacted by the lost and found office and have a follow-up question. Who can I contact? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We simply represent the easyfind.5 financial services platform in Italy. Yes, but not a lost and found
office. <\/p>

You can use the easyfind.it<\/a> lost and found service in Italy. You can register a lost property report, which will be made available to all participating Italian lost and found offices. This significantly increases the chances of recovering your lost item. <\/p>

This service saves you the hassle of having to report the loss to each participating lost and found office individually, or having to check with each office if the item has actually been handed in.<\/p>

If an item has been found and handed in to a lost and found office, a participating office can contact you directly using the contact details provided in the lost property report, if a matching report is in the system.<\/p>

From this point on, all subsequent procedures must be agreed upon directly between you and the lost and found office that contacted you. You will receive the office’s contact details, opening hours, etc., when they contact you, or you can find this information on the website of the lost and found
office\/municipality that contacted you regarding the found item. Since we only use the easyfind.it<\/a> lost and found platform. <\/p>

Since we represent the lost and found office in general, but not a specific one, we unfortunately cannot answer questions or provide information about the found item. Please contact the relevant lost and found office that contacted you directly, or the lost and found office indicated in the information sheet. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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9. When can I pick up the found item? What identification documents do I need to bring with me? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We simply represent easyfind.it<\/a>, the Italian lost and found platform. Yes, but not a lost and found office. <\/p>

You can use the easyfind.it<\/a> lost and found service, an Italian platform. You can register a lost property report, which will be made available to all participating Italian lost and found offices. This significantly increases the chances of recovering your lost item. <\/p>

This service saves you the hassle of having to report the loss to each participating lost and found office individually, or having to check with each office if the item has actually been handed in.<\/p>

If an item has been found and handed in to a lost and found office, a lost and found office participating in the service can contact you directly using the contact details provided in the lost property report, if a matching report is in the system.<\/p>

From this point on, all subsequent procedures must be agreed upon directly between you and the lost and found office that contacted you. You will receive the office’s contact details, opening hours, etc., when they contact you, or you can find this information on the website of the lost and found office\/municipality that contacted you regarding the found item.<\/p>

Since we only use the easyfind.it<\/a> Italian lost and found platform. Since we represent the Lost and Found Office in general, and not a specific office, we unfortunately cannot answer questions or provide information about the found item or the pickup procedures of individual Lost and Found Offices (opening hours, required documents, etc.). Please contact the Lost and Found Office that contacted you directly for clarification. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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10. How long are found items kept? What happens to found items if they are not claimed? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We simply represent the easyfind.it<\/a> financial services platform, based in Italy. However, it is not a lost and found office. <\/p>

You can find them on the Oggetti Smarriti Italia platform easyfind.it<\/a>. Fill out a lost property report which will be made available to all participating Italian lost and found offices. This significantly increases the chances of recovering your lost item. <\/p>

This service saves you the hassle of having to report the loss to each participating lost and found office individually, or having to check with each office if the item has actually been handed in.<\/p>

The applicable storage periods and disposal methods depend on the relevant regulations and requirements and may vary from one lost and found office to another.<\/p>

Since we only use the easyfind.it<\/a> lost and found platform. Since we represent the organization and not a specific lost and found office, we unfortunately cannot provide detailed information on how a particular office handles these types of cases. Please contact the relevant lost and found office directly for such information. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t